Privacy Policy

1. Who We Are

jiliaps ("jiliaps," "we," "us," or "our") operates the online casino and sports betting platform accessible at jiliaps.org, serving players across the Philippines including Manila, Cebu, Davao, Quezon City, Makati, and beyond. jiliaps is the data controller responsible for the personal information collected through the Platform.

This Privacy Policy applies to all personal data collected from individuals who visit, register on, or otherwise interact with the jiliaps Platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy.

If you have any questions about how jiliaps handles your personal data, you may contact our Data Privacy Officer at [email protected].

2. Data We Collect

jiliaps collects the following categories of personal data from players and website visitors:

jiliaps does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where expressly required by Philippine law or regulatory authority.

3. How We Collect Your Data

jiliaps collects personal data through the following means:

• Direct interactions: Data you provide when registering a jiliaps account, completing identity verification, making a deposit or withdrawal, contacting our support team, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically when you access the jiliaps Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity and financial verification data received from payment processors (such as GCash and PayMaya), identity verification service providers, and fraud prevention agencies, where permitted by applicable Philippine law.
• Publicly available sources: Information from public databases or government registries where necessary for compliance with anti-money laundering obligations.

4. How We Use Your Data

jiliaps uses the personal data we collect for the following purposes:

• To create, verify, and manage your jiliaps account, including age verification to confirm you are at least 21 years of age.
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other supported payment methods.
• To provide customer support and respond to your enquiries, complaints, and feedback.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities in compliance with Philippine anti-money laundering laws.
• To monitor your gameplay activity for responsible gaming purposes, including identifying signs of problem gambling and applying any self-imposed limits or exclusions.
• To send you transactional communications, including account notifications, deposit confirmations, and withdrawal updates.
• To send you marketing communications about jiliaps promotions, bonuses, and new games, where you have provided your consent to receive such communications.
• To personalise your jiliaps experience, including recommending games and promotions that may be of interest to you based on your gameplay history.
• To comply with our legal and regulatory obligations, including reporting requirements imposed by PAGCOR and other Philippine authorities.
• To enforce our Terms & Conditions and protect the rights, property, and safety of jiliaps, our players, and third parties.

5. Legal Basis for Processing

jiliaps processes your personal data on the following legal bases, in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines:

• Contractual necessity: Processing required to perform our contract with you, including operating your jiliaps account and processing your transactions.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering, tax, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for jiliaps's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including for marketing communications. You may withdraw your consent at any time by contacting us at [email protected] or updating your account preferences.

6. Data Sharing and Disclosure

jiliaps does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and identity verification services used to confirm your identity and age in compliance with Philippine gaming regulations.
• Game providers: Pragmatic Play, Evolution, PG Soft, Habanero, and other certified game providers, who may receive limited technical data necessary to deliver their games on the jiliaps Platform.
• Regulatory authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Fraud prevention agencies: Third-party fraud detection and anti-money laundering service providers, for the purpose of protecting jiliaps and its players from financial crime.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by jiliaps, subject to binding confidentiality obligations.

All third parties with whom jiliaps shares personal data are required to process that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

7. Cookies and Tracking Technologies

The jiliaps Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and collect analytical data about how the Platform is used. The following types of cookies are used:

• Strictly necessary cookies: Essential for the operation of the jiliaps Platform, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences, such as your preferred language and display settings, to provide a more personalised experience.
• Analytical cookies: Used to collect aggregated, anonymised data about how players use the jiliaps Platform, helping us identify areas for improvement.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns and suspicious transactions.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jiliaps Platform. For full details on the cookies we use, please refer to our Cookie Notice, which is available in your jiliaps account settings.

8. Data Retention

jiliaps retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Account data and transaction records are retained for a minimum of five (5) years following the closure of your jiliaps account, in accordance with Philippine anti-money laundering regulations.
• Communications data, including live chat transcripts and support emails, is retained for a period of two (2) years from the date of the communication.
• Marketing preference data is retained until you withdraw your consent or request deletion of your account.
• Technical and usage data collected through cookies and server logs is retained for a maximum of thirteen (13) months from the date of collection.

Upon expiry of the applicable retention period, jiliaps will securely delete or anonymise your personal data in accordance with applicable Philippine data protection law.

9. Data Security

jiliaps implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the jiliaps Platform.
• Encryption of sensitive data at rest, including financial account details and government-issued ID information.
• Role-based access controls ensuring that only authorised jiliaps personnel can access personal data, and only to the extent necessary for their specific role.
• Regular security assessments and penetration testing of the jiliaps Platform infrastructure.
• Two-factor authentication options available to all jiliaps account holders.
• Continuous monitoring of the Platform for suspicious activity and potential security incidents.

While jiliaps takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiliaps will notify you and the National Privacy Commission of the Philippines in accordance with the requirements of the Data Privacy Act of 2012.

10. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by jiliaps:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data jiliaps holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data jiliaps holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliaps's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jiliaps's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jiliaps has not handled your personal data in accordance with applicable law.

To exercise any of the above rights, please contact our Data Privacy Officer at [email protected]. jiliaps will respond to all verified requests within thirty (30) calendar days of receipt.

11. Children's Privacy

The jiliaps Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. jiliaps does not knowingly collect personal data from any person under the age of 21. If you are a parent or guardian and believe that a minor has provided personal data to jiliaps, please contact us immediately at [email protected] and we will take prompt steps to delete that information and close any associated account.

12. Changes to This Policy

jiliaps reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, jiliaps will notify registered players via the email address associated with their account and will post the updated Privacy Policy on this page with a revised effective date.

Your continued use of the jiliaps Platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how jiliaps protects your personal data.

13. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or jiliaps's handling of your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 through your jiliaps account dashboard
• Response time: We aim to respond to all privacy-related enquiries within 30 calendar days

If you are not satisfied with jiliaps's response to your privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.